A Brief History

Goodwin & Associates Hospitality Services was born out of one man’s frustration with the hospitality recruitment industry. As regional manager for a national chain of restaurants, Eric Goodwin wasted endless hours interviewing under-qualified candidates that were heralded by recruitment agencies as the “perfect fit.” It was the kind of frustration that is only quelled by taking drastic action.

And so, with the idea that recruitment should be based on comprehensive industry knowledge and unflinching integrity, Eric founded Goodwin and Associates.

Today, Goodwin and Associates Hospitality Services offers both hospitality recruitment and customer relationship management services. Goodwin & Associates is focused on providing our clients with access to the best available talent in our regions at a moment’s notice, while exposing our extensive database of candidates to the best positions and organizations available. For more about us, we invite you to visit our Mystery Shopping site, view our Testimonials, or visit our web sites below.

RECRUITMENT
Whether you are a prospective client in need of qualified managers, or a candidate in search of aligning yourself with the premier hospitality recruiting company, we have built our reputation in the hospitality community by earning our clients trust and respect over time. We achieve that by operating with the foundational values of candid communication, integrity, and hard work.

Our clients value our services because our recruiting managers are seasoned hospitality managers who know the business.
>> Visit our Corporate site

MYSTERY SHOPPING
Our Mystery Shopping Program allows you to gain valuable insight into your guest’s perception of your business. And like our recruiting business, our Mystery Shopping Program benefits from the years of experience we have in the hospitality industry.

We understand what guests look for. We know how to construct effective questionnaires, and how to appropriately interpret feedback. In the end, we give you a clear picture of what your guests like about your establishment and what areas may need improvement.
>> Visit the Mystery Shopper Program web site

EXIT INTERVIEWS
Exit interviews are an extremely valuable tool in managing your business. Utilize our services to obtain a confidential, comfortable feedback from your exiting employees. Manager Surveys are an important feedback tool utilized to gather confidential and insightful information from your most important asset— your managers.
>> Visit the Exit Interviews web site