Archive for Exit Interview Program
Interesting Take on Exit Interviews…Bottom line you need this info no matter how painful it might be, you can’t improve if you don’t know, let us execute your program
Dear Miss Manners:
It seems like when an employer asks a question, it expects an honest answer.
Here’s the thing. After several years with an organization I didn’t care for, I got an offer for a new job — at higher pay and with responsibilities that seem more in line with my skills. I have given several weeks’ notice. This employer has a practice — one of many busy-work functions designed by its human resources department to justify its own existence — of asking departing staff to complete an exit interview that will ask about the reasons we are leaving.
I harbor no ill will toward any specific individuals. In fact, I have a decent relationship with my boss. But I can’t help but savor the opportunity to give a truthful assessment of why I was anxious to leave: I found the organization’s culture self-congratulatory, bloated, inflexible and unappreciative.
In my heart, I know that living well is the best revenge. But if they go through the trouble of asking why I’m leaving, am I at liberty to give an honest assessment? Or should I consider this letter to you my chance to vent?
Alternatively, do I simply hand back a blank survey? That also seems rude.
But I really don’t feel like investing the time to go into detail describing my notion of the problems. If they ever seemed to care, I might not have been so anxious to leave.
Come, now. Over those years, your employer asked you lots of honest questions: “Are you going to have this in by Thursday?” “Do you agree with my idea?” “Do you mind staying late?” and so on.
You did not give dishonest answers, Miss Manners trusts.
But you phrased things in such a way as to avoid antagonizing management: “I’ll try my best, but it’s more complicated than we had thought.” “It’s a great idea, but I have a couple of suggestions.” “Of course not, but unfortunately, tonight . . .”
But now that you are leaving, you want to give it to them straight. Don’t. These people are in your past and in your field. You are only too likely to encounter them again.
Feeling incorrect? E-mail your etiquette questions to Miss Manners (who is distraught that she cannot reply personally) at MissManners@unitedmedia.com or mail to United Media, 200 Madison Ave., New York, N.Y. 10016.